THE REYATA FRAMEWORK IN KICKSTARTING, MAINTAINING & IMPROVING QUALITY AT WORK
This course is for round-the-clock operations and IT software development companies that either have or don’t have a quality management system in place and are experiencing high number of customer complaints, frequently missed customer deadlines, increasing number of rework or repairs. This course is specifically for managerial and C-level positions who want to understand the foundation of quality, its role, and its impact on customer and business.
Speaker: DAISY REYATA
Module 5: People
This module shows a technique to understand the different aspects of the customer (internal and external).
